Return & Refund Policy

Thank you for shopping with us. We take pride in offering high-quality gift and décor products. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• The request for return must be raised within 48 hours of receiving the product.
• The product must be unused, unwashed, and in its original packaging with all tags, accessories, and invoices intact.
• Customized or personalized items are non-returnable and non-refundable, unless received in a damaged or defective condition.

Non-Returnable Items

• Customized or personalized gift items
• Products damaged due to misuse, mishandling, or normal wear and tear
• Items returned without original packaging or proof of purchase

Return Process

• To initiate a return, customers must contact our customer support with clear images or videos of the product showing the issue.
• Once the return request is approved, further instructions will be shared.
• Products sent back without prior approval will not be accepted.

Refund Policy

• After the returned item is received and inspected, the refund status will be communicated.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original method of payment used during purchase.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement Policy

• In cases where a replacement is requested and approved, the replacement product will be dispatched subject to availability.
• If a replacement is unavailable, a refund will be issued instead.

Cancellation Policy

• Orders can be canceled only before they are shipped.
• Once an order is dispatched, cancellation requests will not be accepted.

Customer Support

For any questions, concerns, or return requests, please contact our customer support team at:

lalardr111@gmail.com